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My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, Please call
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324

What is your Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

When checking on the status of my order I received an "In Process" message. What does that mean?
"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.
   
How can I check the status of my order?
To check the status of your Internet, Phone or Mail/Fax order, just click on the Order Status link at the bottom of every page. Please remember that you must be a registered customer and signed in to your account. To check the status of your order by phone, Please call
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324

How can I find out where my package is?
Our Customer Service section contains everything you need to know about shipping, handling, delivery timeframes and more. Please click on the link below to find out more.
http://www.lapeches.com/shipping/

When checking on the status of my order I received an "In Process" message. What does that mean?
"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.

My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, Please call
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324

Why am I paying tax on shipping and handling?
State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped.

How is sales tax determined?
The sales tax rate and imposition is determined by the location where the merchandise is being shipped.

I am shipping my order outside of India Will I be charged additional duties and taxes?
Shipping to Canada: When you place an order at Peches, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties are determined as a percentage of the price quoted in our catalogue and differ for each item purchased. Goods and Services Tax (GST) Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by Canadian law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All duties and taxes collected are forwarded to the proper Canadian authorities.

Shipping Outside India : Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. Peches ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

How do I calculate the shipping and handling for my order?
Shipping and handling charges are determined by the merchandise dollar amount of your order before any special offer deductions or sales tax calculation. To see our shipping rates, please click on the link below:
http://www.lapeches.com/shipping/

Can I return or exchange my internet and catalogue purchases at a store?
Unfortunately, you cannot return or exchange merchandise at a Peches Store if it was purchased at Peches or through the catalogue. Detailed instructions along with our mailing address for returns and exchanges can be found at the link below:
http://www.lapeches.com/shipping_rate/

How do I make a return or exchange?
A Return and Exchange Form is included with every package. If you are unable to locate your Return and Exchange Form, please click the following link to view and print a new form: http://www.lapeches.com/shipping_rate/

We will ship exchanged merchandise or issue a refund or credit as soon as your return has been received and processed. Please note that exchanged merchandise of equal or lesser value will be shipped with no additional shipping and handling charges. Please send your package via a prepaid, insured, traceable method. To expedite your exchange, you may order your new selections by calling +1 916 273 3324 (outside India).

How can I exchange items over the phone?
You may order your exchange selections by calling +1 916 273 3324 (outside India.). We will issue a refund or credit for your returned merchandise as soon as the return has been received and processed.

What forms of payment do you accept online?
We accept the following credit cards at lapeches.com:
  • MasterCard
  • VISA


  • How can I place an order from a catalogue at lapeches.com?
    To order items from a print catalogue online, click on the Catalogue Quick Order link in the upper left hand side of the top navigation. You will be taken to a page where you may enter the item numbers as they appear in the catalogue you are ordering from.

    How can I find out when my backordered items will be shipped?
    To check the status of backordered items, just click the Order Status link at the bottom of every page. Please remember that you must be a registered customer and signed in to your lapeches.com account. To check the status of your order by phone, Please call
    Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
    International Customer Service # +1 916 273 3324

    Can I make a change to a backordered item in my order?
    To make changes to backordered items, Please +1 916 273 3324 (outside India.) and we will assist you.
       
    How can I use an Offer Code online?
    To redeem a promotion with an offer code online, please be sure to check the Offer Code box in your Shopping Bag before proceeding to checkout. During checkout, you will be asked to enter the offer code for your promotion on a separate page. As you continue to the Order Review and Payment page, your promotional offer should appear. Please refer to your offer details for redemption information and specifics about the offer.

    How do I redeem a Catalogue offer online?
    To receive a special offer that is featured in a catalogue, place your order using Catalogue Quick Order located in the upper left portion of the top navigation. Here, you can shop for items in the catalogue and take advantage of catalogue offers. During the checkout process, you will be able to enter the Source Code that is located on the back cover of your catalogue as well as any offer codes that you may need to apply to your order. As you continue to the Order Review and Payment page, your promotional offer should appear. Please refer to your offer details for redemption information and specifics about the offer.

    How can I unsubscribe from receiving Peches emails?
    Please click the link below to be removed from our email list.
    http://www.lapeches.com/Email_unsubscribe/
    We appreciate your patience as it may take a short period of time before your email address will be removed from our database.
    Please note that you will still be asked to provide your email address when ordering online so that we may contact you with information about your order.

    What are the browser recommendations for shopping at lapeches.com?
    For optimal performance, we recommend visiting our site using the latest version of Microsoft Internet Explorer. We also recommend that you set your monitor to an 800x600 pixel resolution or higher to best view the entire site.
       
    How can I search for products quickly at lapeches.com?
    You can quickly find exactly what you're looking for by entering a description in the Key Word Search box in the upper right hand corner of every page.

    What's the best way to shop at lapeches.com?
    At the top of each page, you'll find different categories like "Bras", "Panties" and "Clothing". If you click on a category, you'll find that it's further divided into different sections down the left-hand side of the page. Each section contains a series of products that might interest you. To find a product quickly, just type a keyword into the search box at the upper right hand corner of every page.

    Where can I find sizing information?
    Size charts are located in the Customer Service Section. To see our size charts, please click on the following link:
    http://www.lapeches.com/sizing_chart.php

    How can I properly size myself for a bra?
    If you are unsure of your bra size, you may visit a Peches store for a free personal bra consultation.

    Do you have a Bridal or Gift Registry?
    We don't have a typical Bridal or Gift Registry but we do offer an online Wish List. You can save your favorite items in your Wish List and send it to family or friends as gift ideas for special occasions. To use your Wish List, you must be a registered customer and you must be signed-in to your Peches account.
       
    Can I open a Peches store in my town?
    We sell directly to the public through our catalogue and our own retail shops as retailers, not wholesalers. We do not franchise nor do we appoint agents to represent us or assign boundaries or territories for distribution.

    Where is the nearest Peches store?
    You can find the Peches stores near you with the Store Locator found in the Customer Service section or just click on the link below.
    http://www.lapeches.com/store_locator/

    Péchés
    Indian Office
    1, Dhanavantri, Shri Ram Sai Darshan, C Bldg
    Rambaug Lane, off S V Rd,
    Borivali West
    Mumbai 400 092
    India

    For additional information, contact our Community Relations Department at inquiry@lapeches.com or visit our website at www.lapeches.com.

     
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