How can I check the status of my
order?
To check the
status of your Internet, Phone or Mail/Fax order, just
click on the Order Status link at the bottom of every
page. Please remember that you must be a registered
customer and signed in to your account. To check the
status of your order by phone, Please call
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324
How can I find out where my package
is?
Our Customer
Service section contains everything you need to know
about shipping, handling, delivery timeframes and more.
Please click on the link below to find out more.
http://www.lapeches.com/shipping/
When checking on the status of my order
I received an "In Process" message. What does that
mean?
"In Process"
means that your order is in the early stages of
shipping. Changes to your order cannot be made during
this time, but you can always call to make a return or
exchange once your order has arrived.
My order has shipped but I still can't
track it. How can I find out where it is?
Tracking
information may not be available for the first 24 to 48
hours after you receive your shipping confirmation
email. If 48 hours have passed and you're still unable
to track your order, Please call
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324
Why am I paying tax on shipping and
handling?
State tax
regulations require that we collect sales tax on
shipping and handling where applicable. All sales taxes
that are collected are paid to the state where the tax
is collected and merchandise has been
shipped.
How is sales tax determined?
The sales tax
rate and imposition is determined by the location where
the merchandise is being shipped.
I am shipping my order outside of India Will I be charged additional duties and
taxes?
Shipping to
Canada: When you place an order at Peches,
you authorize our customs broker to act as your agent
with Customs and Revenue Canada to clear merchandise and
process all duties and taxes. Duties are determined as a
percentage of the price quoted in our catalogue and
differ for each item purchased. Goods and Services Tax
(GST) Provincial Sales Tax (PST), and Harmonized Sales
Tax (HST) are a percentage of the subtotal of the value
of the merchandise purchased and the duties on that
merchandise as required by Canadian law. The GST, PST,
and/or HST rate is determined by the province to which
the merchandise is shipped. All duties and taxes
collected are forwarded to the proper Canadian
authorities.
Shipping Outside India : Your order
may be subject to VAT, import duties and taxes, which
are levied once your package reaches your country.
Peches ships your package DDU, "duties and
taxes unpaid", and does not collect the VAT, duties
and/or taxes and cannot predict what your particular
charges may be. If you do incur these additional
charges, they must be rendered in order for your package
to clear customs. For more information regarding your
country's custom policies, please contact your local
customs office.
How do I calculate the shipping and
handling for my order?
Shipping and
handling charges are determined by the merchandise
dollar amount of your order before any special offer
deductions or sales tax calculation. To see our shipping
rates, please click on the link below:
http://www.lapeches.com/shipping/
Can I return or exchange my internet
and catalogue purchases at a store?
Unfortunately,
you cannot return or exchange merchandise at a
Peches Store if it was purchased at
Peches or through the catalogue. Detailed
instructions along with our mailing address for returns
and exchanges can be found at the link below:
http://www.lapeches.com/shipping_rate/
How do I make a return or
exchange?
A Return and
Exchange Form is included with every package. If you are
unable to locate your Return and Exchange Form, please
click the following link to view and print a new form:
http://www.lapeches.com/shipping_rate/
We will ship exchanged merchandise or issue a refund
or credit as soon as your return has been received and
processed. Please note that exchanged merchandise of
equal or lesser value will be shipped with no additional
shipping and handling charges. Please send your package
via a prepaid, insured, traceable method. To expedite
your exchange, you may order your new selections by
calling +1 916 273 3324 (outside India).
How can I exchange items over the
phone?
You may order
your exchange selections by calling +1 916 273 3324
(outside India.). We will issue a
refund or credit for your returned merchandise as soon
as the return has been received and
processed.
What forms of payment do you accept
online?
We accept the
following credit cards at lapeches.com:
MasterCard
VISA
How can I place an order from a
catalogue at lapeches.com?
To order items
from a print catalogue online, click on the Catalogue
Quick Order link in the upper left hand side of the top
navigation. You will be taken to a page where you may
enter the item numbers as they appear in the catalogue
you are ordering from.
How can I find out when my backordered
items will be shipped?
To check the
status of backordered items, just click the Order Status
link at the bottom of every page. Please remember that
you must be a registered customer and signed in to your
lapeches.com account. To check the status of your
order by phone, Please call
Indian Customer Service # +91 22 2864 6464, +91 22 2864 6465
International Customer Service # +1 916 273 3324
Can I make a change to a backordered
item in my order?
To make changes
to backordered items, Please +1 916 273 3324
(outside India.) and we will assist
you.
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