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Customer Service
My Account
How do I create an account?
Please click the YOUR ACCOUNT tab at the top of the page and click on the Sign Up button to sign up for an account with lapeches.com or click on Create Account.
How do I edit my account information?
Login to your account using your email and password.
I forgot my password.
Please click on www.lapeches.com/password_forgotten and your password will be emailed to you.

Claims
My shipment is lost.
Please see the tracking information given with your order and if product is not received we will refund or replace the product as per customer request.Providing we have the relevant items in stock in the relevant sizes.For more information please see our Returns and Shipping Policy
An item is missing from my shipment.
Please email orders@lapeches.com and the parts missing will be shipped to you on a urgent basis.

Pricing and Billing
What are my payment choices?
We accept all major credit cards?
  • Visa
  • Master
  • Money Orders (Nationwide)
  • When will my credit card be charged?
    Since we don't think you should pay for your order until it is actually on its way, lapeches.com will not bill you until your products, including backordered or preordered items, are actually shipped.
    I have a question on my charges.
    Please email help@lapeches.com and we will reply back in 24 hours.
    Do I have to pay sales tax?
    Lapeches.com charges sales tax for all orders shipped. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listings.
    I need a copy of my receipt/invoice.
    To get a copy of your receipt/invoice,login to your lapeches account click on the appropriate order number and click view or email orders@lapeches.com.
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